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Texting service used by schools complains about fees charged by Bell, Rogers

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Two of Canada’s largest mobile phone services are being targeted by a social media campaign launched by Remind.com, a San Francisco-based company that provides a free two-way texting service for teachers, students and parents.

Remind is calling on its Canadian users — nearly one million individuals, according to the company — to pressure Rogers and Bell to reverse a recent price increase that makes Remind’s texting service uneconomic in this country.

“Beginning on Jan. 28, parents and students in Canadian classes who normally get Remind texts will no longer receive messages if they have wireless plans with Rogers, Bell, or their respective subsidiaries,” the company says.

It goes on to ask users to reach out to Bell and Rogers through social media to ask them to reverse the fee.

The free version of Remind’s app has a variety of uses including notifying groups about class assignments, schedules or emergencies, as well as two-way communications between individual teachers, students and parents.

Rogers and Bell say they don’t have a direct contractual relationship with Remind — which accesses their networks indirectly through two intermediary companies — but they are willing to discuss a compromise.

“We know how important it is for educators and parents to stay connected,” Rogers spokeswoman Sarah Schmidt said in an email statement.

“Last year we reached out and made every effort to work out a more than fair agreement with them that would have met their SMS needs on our network. Unfortunately, they were not satisfied.”

Charging an intermediary company

Bell spokesman Nathan Gibson said in an email that Bell doesn’t directly charge either its own customers or Remind to send or receive text messages on their mobile phones.

But Bell did begin to charge an intermediary company, called Syniverse, a “very nominal fee” for each message delivered over its network as of Dec. 1 in response to a higher volume of spam text messages.

“We were contacted by Remind for the first time last week about the increased costs they’re facing. We are talking to them and Syniverse about what can be done to address their concerns.”

Syniverse is an intermediary that bridges the gap between the world’s wireless communications networks. In this case, it has relationships with Bell, Rogers and Twilio, another intermediary used by Remind.

None of the companies’ representatives would disclose the per-message fees involved.

Remind has been advising its Canadian users that the service will soon no longer work in Canada. (CBC)

But Remind chief executive Brian Grey said its annual costs would jump from “tens of thousands of dollars” to “hundreds of thousands of dollars,” and the increase is unsustainable for the company at this stage of its development.

Grey said Remind doesn’t use its platform as a method for distributing advertising and its revenue comes from the sale of a large-scale version of the service to schools and districts, a practice launched in January 2017 in the United States.

“Longer term, our plan would be to bring that to Canada and other markets. But we’re just not there yet,” Grey said.

In the meantime, Remind’s strategy in Canada is to provide a free version of its service to teachers who then spread the word to students, parents and eventually school administrators.

“That’s why this move by Rogers and Bell also is problematic. Basically, it comes at a time when all we are providing to Canada — educators, students and parents — is a free version of our service.”

“Our business model is really about building more benefits and features into our communications platform that then allow us to sell a paid version … that connects to what are called school information systems,” Grey said.

Grey said he’s looking for alternative methods for Remind to reach users in Canada but said it would be better to stay with Bell and Rogers, given the number of teachers, students and parents who use their service.

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Waterloo drone-maker Aeryon Labs bought by U.S. company for $265M

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Waterloo’s Aeryon Labs has been bought by Oregon-based FLIR Systems Inc. for $256 million, or $200 million US.

The acquisition was announced Monday. 

Dave Kroetsch, co-founder and chief technology officer of Aeryon Labs, says not much will change in the foreseeable future.

“The Waterloo operations of Aeryon Labs will actually continue as they did yesterday with manufacturing, engineering and all the functions staying intact in Waterloo and ultimately, we see growing,” he said.

“The business here is very valuable to FLIR and our ability to sell internationally is a key piece of keeping these components of the business here in Canada.”

Aeroyn Labs builds high-performance drones that are sold to a variety of customers including military, police services and commercial businesses. The drones can provide high-resolution images for surveillance and reconnaissance.

The drones already include cameras and thermal technology from FLIR. Jim Cannon, president and CEO of FLIR Systems, said acquiring Aeryon Labs is part of the company’s strategy to move beyond sensors “to the development of complete solutions that save lives and livelihoods.”

‘A piece of a bigger solution’

Kroetsch said this is a good way for the company to grow into something bigger.

“We see the business evolving in much the direction our business has been headed over the last couple of years. And that’s moving beyond the drone as a product in and of itself as a drone as a piece of a bigger solution,” he said.

For example, FLIR bought a drone company that builds smaller drones that look like little helicopters.

“We can imagine integrating those with our drones, perhaps having ours carry their drones and drop them off,” he said.

FLIR also does border security systems, which Kroetsch says could use the drones to allow border agents to look over a hill where there have been issues.

“We see the opportunity there as something that we never could have done on our own but being involved with and part of a larger company that’s already providing these solutions today gives us access not only to these great applications, but also to some fantastic technologies,” he said.

Aeryon Labs has done a lot of work during emergency disasters, including in Philippines after Typhoon Hagupit in 2014, Ecuador after an earthquake in 2016 and the Fort McMurray wildfire in 2016.

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Inuvik infrastructure may not be ready for climate change, says study

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The Arctic is expected to get warmer and wetter by the end of this century and new research says that could mean trouble for infrastructure in Inuvik.

The study from Global Water Futures looked at how climate change could impact Havipak Creek — which crosses the Dempster Highway in Inuvik, N.W.T. — and it predicts some major water changes.

“They were quite distressing,” John Pomeroy, director of Global Water Futures and the study’s lead author, said of the findings.

Researchers used a climate model and a hydrological model to predict future weather and climate patterns in the region. They also looked at data gathered from 1960 to the present. 

If greenhouse gas emissions continue at their current rate — which Pomeroy said they are on track to do — the study projects the region will be 6.1 C warmer by 2099 and precipitation, particularly rain, will increase by almost 40 per cent.

The study also found that the spring flood will be earlier and twice as large, and the permafrost will thaw an additional 25 centimetres. While the soil is expected to be wetter early in the summer, the study said it will be drier in late summer, meaning a higher risk of wildfires.

John Pomeroy is the director of Global Water Futures. (Erin Collins/CBC)

“The model’s painting kind of a different world than we’re living in right now for the Mackenzie Delta region,” Pomeroy said.

He noted these changes are not only expected for Havipak Creek, but also for “many, many creeks along the northern part of the Dempster [Highway].”

Pomeroy said the deeper permafrost thaw and a bigger spring flood could pose challenges for buildings, roads, culverts and crossings in the area that were designed with the 20th century climate in mind.

He said the projected growth of the snowpack and the spring flood are “of grave concern because that’s what washes out the Dempster [Highway] and damages infrastructure in the area.”

Culverts and bridges may have to be adjusted to allow room for greater stream flows, Pomeroy said. And building foundations that are dependent upon the ground staying frozen will have to be reinforced or redesigned.

Pomeroy said the ultimate solution is for humans to reduce greenhouse gas emissions.

“This study is the future we’re heading for, but it’s not the future we necessarily have if we can find a way to reduce those gases,” he said.  

“It’d be far smarter to get those emissions under control than to pay the terrible expenses for infrastructure and endangered safety of humans and destroyed ecosystems.”

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DFO tries to allay fishermen’s fears that protected area would impact livelihood

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The two-lane highway along Nova Scotia’s Eastern Shore is dotted with dozens of signs declaring “No Marine Protected Area Here!”

It’s a sign, literally, of organized opposition to a proposed 2,000-square-kilometre marine protected area.

The Eastern Shore Islands area is the first coastal candidate in Canada with an active inshore commercial fishery, albeit a small one with just 150 lobster fishermen. Still, they are a mainstay of the local economy and leading the opposition.

The fishermen fear a marine protected area, or MPA, would automatically lead to so-called no-take zones, barring industrial activities like harvesting.

The Department of Fisheries and Oceans is moving to put those fears at rest.

“We will not be making a recommendation for there to be a zone of high protection within the MPA,” said Wendy Williams, director of DFO Maritimes Oceans Management.

A “No Marine Protected Area Here!” sign is seen along Nova Scotia’s Eastern Shore. (Robert Short/CBC)

Last week, the department presented the results of a draft risk assessment to an advisory committee established to recommend what should or should not be allowed inside Eastern Shore Islands.

The committee was created after the department declared the unspoiled archipelago of hundreds of islands an area of interest. It is the first step on the road to designation as a marine protected area under the federal Oceans Act.

The risk assessment concluded the lobster fishery would not harm the kelp beds, eel grass and cod nursery the federal government wants to protect.

“The predominant activity that takes place there is the lobster fishery. It’s a low-impact fishery. It only operates two months a year, so we feel it’s not necessary to have a no-take,” Williams said in an interview.

“We talked to the advisory committee about that and what we heard and unanimously around the table is that they felt the same way. So in our design going forward we will not be incorporating a no-take zone.”

Fishermen seek assurances

But fisherman Peter Connors is not declaring victory.

“You have to remember this is deathbed conversion,” he said.

As president of the Eastern Shore Fishermen’s Protective Association, Connors represents the 150 active lobster fishermen in the area.

He does not trust DFO and is seeking some sort of legally binding commitment from federal Fisheries Minister Jonathan Wilkinson honouring Williams’s promise.

As president of the Eastern Shore Fishermen’s Protective Association, Peter Connors represents the 150 active lobster fishermen in the area. (Robert Short/CBC)

“I want to know the mechanism that he’s going to use and just how he intends to secure that for future generations,” said Connors. “I don’t want a trust me proposition and I don’t want a temporary reprieve … just because they are facing a lot of opposition now.”

Connors acknowledged a marine protected area on the Eastern Shore could help “Canada’s brand” from a marketing perspective. The country has committed to protecting 10 per cent of its ocean by 2020.

‘Give and take’

Environmentalists have watched in frustration as opposition to Eastern Shore Islands galvanized over the prospect of no-take zones.

Susanna Fuller, senior projects manager for conservation organization Oceans North, urged DFO to eliminate no-take zones from the discussion last year.

“Since it has been such an issue of contention, we are hoping that this gives the community and the fishermen a sense that they are being heard,” said Fuller.

“For this process to go forward there needs to be some give and take.”

While DFO has decided to allow unrestricted lobster fishing inside Eastern Shore Islands, Williams said no precedent has been set.

“Every MPA is different. If people have their expectations raised in any particular way because of what we’re looking at now for this MPA, they really shouldn’t. Everything is unique and we need to look at it that way,” she said.

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