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‘We’re coming back’: Sydney Call Centre to hire ServiCom employees

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More than 600 workers in Sydney, N.S., are celebrating an early Christmas after abruptly losing their jobs nearly two weeks ago.

Marlowe Companies Inc. (MCI) confirmed Tuesday night it hopes to have people working by Jan. 2 at the former ServiCom centre, which will reopen as The Sydney Call Centre Inc.

U.S.-based Marlowe Companies won an auction earlier this week to take over the call centre.

“Wahoo!” cheered Georgina Stewart, one of the ServiCom employees who was laid off Dec. 6 without warning. “We’re coming back.”

Anthony Marlowe, CEO of MCI, said the company would do everything possible to help employees, including providing employment offers with sign-on and retention bonuses to ServiCom workers.

There were tears, laughter — and even some Christmas songs — as the workers embraced the news.

“I’m 54 years old and I love my job,” said Stewart. “We have a great family there.”

George Sharpe, a fellow employee of the former ServiCom centre, said the change of fortune was “a Christmas miracle.”

“It’s great news. I’m elated and I want to thank Mr. Marlowe for coming into town, and taking over and doing what he’s done for everybody.”

Sobeys staff help bring turkeys to the former ServiCom employees. (Norma Jean MacPhee/CBC)

On Wednesday morning, the joy rippled through the Salvation Army parking lots as many workers lined up in their cars to receive turkeys and other groceries donated by Sobeys.

“There was not much I could do financially, but this I could definitely come out and help,” said Cathy Harris, who helped hand out the donations.

Harris worked at ServiCom for 19 years and wanted to give her time in thanks for the support from the community.

“Plus I get to see all my co-workers because you know, I love them all, I miss them,” said Harris.

“So it couldn’t be a happier day at this point.”

VP says all employees will be hired back

Todd Riley, ServiCom’s former director of operations, said all the employees will be hired back.

“There might be a few transfers from one program to the next depending on the availability,” said Riley, who will be vice-president of the new centre.

“But I anticipate to have everyone back that was on the payroll.”

Riley said the auction for the call centre came down to three bidders.

Todd Riley becomes vice-president of The Sydney Call Centre, set to open next month. (Norma Jean MacPhee/CBC)

It’s significant that Marlowe won the bid at $1.5 million, said Riley.

“Having an offer like that, it was like a bidding war and they [the employees] should be proud that someone bid this much for their talent,” said Riley.

The workers are also grateful for the outpouring of support from the community they’ve received during the last two weeks.

“Merry Christmas everybody,” said Stewart. “We appreciate everything.”

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Real Estate

7 Tips For First-Time Home Buyers In Calgary

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Buying a house for the first time can be overwhelming to say the least. If you’re wondering what neighbourhood to go with, what you can afford, or even how to just get started on the process, let us take some stress off your hands! We’ve teamed up with Hopewell Residential to give you 7 tips to ensure the home you end up with is everything you dreamed of.

Hopewell Residential is a five-time Developer of the Year award winner, so their expertise is second-to-none in Calgary and beyond. Who better to learn home-buying tips from than the homebuilders themselves?

Create a checklist of needs & wants

This is a biggie. When you’re buying your very first home, you’ll want to weigh your needs vs. your wants. Ensuring you have what you love in your first home is a big, big deal.

What should you do? Easy. Set up a list of needs and a list of wants, but be pretty strict with yourself, and make sure you take your lifestyle into consideration. With the increase in remote work over the past year, it’s important to keep in mind that a home office or flex room might just be the key to maximizing at home happiness. Especially if you’re thinking you might be expanding your family later on, spare rooms and extra space is key (but more on that later!).

Or for instance, you might need a home in an area with a high walkability score, but you want to be close to certain amenities. Set yourself up with the right level of compromise and the number of homes that actually fit your ‘perfect’ idea will skyrocket.

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‘Don’t give up’: Ottawa Valley realtors share statistics, tips for homebuyers in ‘extreme’ sellers market

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The real estate market in the Ottawa Valley can be summed up this way: people from far and wide are in a buying frenzy, but there’s hardly anything to buy at the “store,” and the limited inventory is overpriced.

This “stampede” — as one realtor described it — will affect rural towns as residents grapple with finding affordable housing and agonize over their inability to purchase homes in their price range.

“We are seeing a lack of inventory in all price ranges,” said Laura Keller, a real estate agent from Carleton Place.

Helen Vincent, a Renfrew realtor, said she’s never seen a market like this in her 36 years of practice. “We postpone offers for four to five days in order to get all the buyers,” she said.

Multiple offers — between seven and 10 — became the norm, with cash offers and no conditions, as buyers faced bidding wars. “In Ottawa, they have up to 50 (offers),” she added.

“It’s very stressful. You’re going to get nine (people) ticked off, and one happy. So many people are disappointed,” Vincent said.

Terry Stavenow, an Arnprior realtor for 40 years, said that “the pent-up need took over with inventory going low. It made a stampede on everything that was available.“

“Brand new housing — it’s very much gone. Several building developers are rushing to get inventory. They usually don’t do construction in the winter months,” said Stavenow.

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10 Tips For First-Time Home Buyers

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Buying a home for the first time is exciting and a commitment to the future. It’s often challenging, too, and the process requires a lot of steps, many of which can be tricky to navigate as a first-time home buyer.

What are some things you should keep in mind as a first-time home buyer?

First-Time Home Buyer Tips

Here are 10 tips to keep in mind as you begin your journey toward homeownership.

1. Have Your Finances in Order

It’s wise to begin saving as early as possible once you’ve made the decision to purchase a house. You’ll need to consider the down payment, closing costs (which often range from 2% to 5% of the down payment), as well as move-in expenses.

You also need to understand the other costs of homeownership, such as mortgage insurance. property taxes, utilities, homeowner’s insurance, and more.

2. How Much Can You Afford?

Knowing how much you can realistically afford in a home is another important financial consideration. Look for the home of your dreams that fits your budget.

One way to avoid future financial stress is to set a price range for your home that fits your budget, and then staying within that range. Going through the preapproval process will help you understand what price range is realistic for your budget.

3. Make Sure Your Credit is Good

Another thing to keep in mind as a first-time home buyer is your credit score because it determines whether you qualify for a mortgage and affects the interest rate that lenders offer. 

You can check your credit score from the three credit bureaus – Experian, Equifax, and TransUnion.

This is another good reason for getting preapproved before you start your search. Learn more about the preapproval process and your credit score.

4. Choose The Right Real Estate Agent

A good real estate agent guides you through the process every step of the way. He or she will help you find a home that fits your needs, help you through the financial processes, and help ease any first-time buyer anxiety you may have.

Interview several agents and request references.

5. Research Mortgage Options

A variety of mortgages are available, including conventional mortgages – which are guaranteed by the government – FHA loans, USDA loans, and VA loans (for veterans).

You’ll also have options regarding the mortgage term. A 30-year fixed-rate mortgage is popular among many homebuyers and has an interest rate that doesn’t change over the course of the loan. A 15-year loan usually has a lower interest rate but monthly payments are larger.

6. Talk to Multiple Lenders

It’s worth your time to talk to several lenders and banks before you accept a mortgage offer. The more you shop around, the better deal you’re liable to get – and it may save you thousands of dollars.

7. Get Preapproved First

Getting a mortgage preapproval (in the form of a letter) before you begin hunting for homes is something else to put on your checklist. A lender’s preapproval letter states exactly how much loan money you can get.

Learn more about the preapproval process and how preapproval provides you with a significant competitive advantage in our article How Preapproval Gives You Home Buying Power.

8. Pick the Right House and Neighborhood

Make sure to weigh the pros and cons of the different types of homes based on your budget, lifestyle, etc. Would a condominium or townhome fit your needs better than a house? What type of neighborhood appeals to you?

9. List Your Needs and Must-Haves

The home you purchase should have as many of the features you prefer as possible. List your needs in order of priority; some things may be non-negotiable to you personally.

10. Hire an Inspector

Hiring an inspector is another crucial step in the home buying process. An inspector will tell you about existing or potential problems with the home, and also what’s in good order. You can learn more about home inspections and how to find a home inspector through the American Society of Home Inspectors website.

Buying a home for the first time is a challenge, but it’s one you can handle with the right planning and preparation.

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